Privacy Policy

1. General

At SolarTools, we value the privacy of those who visit and use our website (solartools.com.tr) and our portal (portal.solartools.com.tr). This Privacy Policy explains how your personal data is processed in accordance with Law No. 6698 on the Protection of Personal Data ("KVKK") and relevant legislation.

By using our services, you acknowledge that you have read the data processing activities described in this Privacy Policy.

2. Data We Collect

Depending on the nature of the service provided, we may collect personal data in the following categories:

• Identity and contact data: name, email, phone, company and title (contact form, demo/registration requests).
• Account and subscription data: portal user information, order and package preferences.
• Payment data: payments are collected through a secure payment infrastructure (iyzico); card details are not stored by us.
• Usage and technical data: IP address, browser/device information, pages visited and cookie data.

3. Purposes of Processing

• To provide the service, demo and product information you request and to get in touch,
• To carry out order, subscription and payment processes and to fulfil legal obligations,
• To measure and improve website and portal performance and ensure security,
• Where we have your explicit consent, to inform you about products and campaigns.

4. Legal Grounds

Your personal data is processed on the legal grounds of the establishment or performance of a contract, the fulfilment of a legal obligation, legitimate interest and, where necessary, your explicit consent.

5. Transfer of Data

To the extent necessary for the provision of the service, your personal data may be shared with payment institutions (iyzico), hosting/infrastructure providers, courier/logistics companies and legally authorised public authorities, in compliance with the legislation. Your data is not sold to third parties outside these purposes.

6. Retention Period

Your personal data is retained for as long as required by the purpose of processing and for the statutory retention periods stipulated in the relevant legislation; at the end of the period it is deleted, destroyed or anonymised.

7. Data Security

Industry-standard technical and administrative measures (TLS/SSL encryption, access control, backups, etc.) are applied to protect your data against unauthorised access, loss and misuse. Details on infrastructure security are provided on the Platform Security page.

8. Cookies

Our website and portal use cookies. For detailed information about the types and management of cookies, please see our Cookie Policy page.

9. Your Rights under KVKK

Pursuant to Article 11 of the KVKK, you have rights such as learning whether your data is processed, requesting information, requesting correction or deletion, and objecting to processing. To exercise these rights, you can contact us through the channels below. For details, please review the KVKK Disclosure Statement.

Contact

For any questions regarding this document, you can reach us through the channels below:

• Title: Söylemez Elektrik Otomasyon Sanayi ve Ticaret Ltd. Şti.
• Email: info@solartools.com.tr
• Phone: +90 (322) 248 42 13
• Address: Balcalı Mah. Güney Kampüs/5 Sk. No: 4/1 İç Kapı No: 17, Sarıçam / Adana